Presence sensing

[Mabby59]

Hi all,

Is anyone else having issues with the new Pixel 9 not saving it in the presence sensing? I have to keep telling home and nest apps to use my new Pixel 9 as it keeps telling me I'm using a different phone, probably my old Pixel 6. Never had this problem changing Pixel phones before.

[SoriaD_]

Hello @Mabby59 

Thanks for reaching out to our Nest Community. We're happy to assist you with your Pixel Phone concern. 

This is certainly not a normal situation on your device. I would recommend you check if your system version is completely updated. Additionally, you can try to delete your previous device following the next steps:

1. Go to your Admin Console.
2. From the left side menu, select Security> Manage all devices.
3. To delete a device, hover over it and click >.
4. Select Exit and confirm and the device will be removed from your list.

If you have more questions about your Pixel Phone you can go to our Google Pixel Help Community.

Feel free to keep us posting; I'm happy to help you to find a solution.

Best regards,

Douglas.

[Mabby59]

Hi Douglas,

Thanks for your reply but I have already done all of that, I'm just updating to Android 15 so if it keeps doing the same I'll add a screenshot.

Thanks again for your help.

Mabby.

[SoriaD_]

Thanks for your reply @Mabby59 

I appreciate the information about the persistence of this situation.

In this case, since the problem continues after the previous steps, I would invite you to enter our space dedicated to this line of products. You can find more personalized information and assistance about your device in this space: Google Pixel Help Community.

Feel free to post and ask about this behavior in this space and the specialist team will help you with your concern.

Best regards,

Douglas.

[Mabby59]

Cheers Douglas, will do.

Mabby.