01-11-2024 06:19 PM
So, I’ve read a lot of the posts in this community and it appears that connectivity issues is a common issue with the Nest Learning Thermostat. I have not been able to connect to WiFi and re-add my thermostat to my account after performing a factory reset as suggested by Google troubleshooting. I called and they told me that my product is under warranty which it should be since I just purchased it less than 6 months ago. In order for them to replace my thermostat, I either have to pay for a new one and wait for it to be shipped so I can return the old one in hopes that they will return my money to me or send the current one back and wait for them to receive it and inspect it prior to sending a new one. My two choices are to be without a thermostat or be without funds that I’m supposed to trust will be returned to me for a defective device that is covered under warranty. Both things are incredibly inconvenient and it makes me angry that this is what has to happen for a device that cost me $250 when I bought it at the end of August 2023! At what point does Google become inconvenienced for inconveniencing me with a defective product that it appears affect a large number of users? It makes me want to sell off my 4 cameras, my doorbell, my Google TV, my 3 Google Nest Hubs, and my 2 Google speakers because of how crappy their response is to this known issue. Anyone else experience this? Did you find any other solutions? This is maddening.
01-20-2024 10:02 AM
Hello ronaldwilson84,
Thank you for sharing your experience and frustrations regarding the connectivity issues with your Nest Learning Thermostat. I'm sorry for the inconvenience and challenges you've faced in resolving this matter.
While the replacement process may seem inconvenient for you, we are willing to replace the faulty unit and hopeful that once you go through the return process, the new thermostat will work seamlessly for you. Sharing experiences like yours is essential for us to improve our products and services, and we'll take it as feedback.
We hope we can make it up to you in the future. Feel free to reach out or contact our team again if you change your mind.
Warm regards,
Mark