Nest Thermostat Offline

[Tryfan22]

Recently installed a 3rd generation Nest Thermostat at holiday home worked fine while we were there , now ewe are home we have continuous offline message . A friend has checked power / WiFI and all working well .

ive tried all i can from the App , but may be missing something ? Help please

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake