Ambiant sounds

[gmonnich]

Ambuant sounds used to play automatically on my speaker for an hour after having Google set alarm, but now it stats on all night. How can I set this back?

[Princesss]

Hi gmonnich,

Thanks for reaching out and we're sorry for the late response. Could you please tell us what commands do you use when you ask the Google Nest speakers every time you want to play ambient sounds? We'd love to know more about it so we can try some steps that could resolve this.

Looking forward to your response.

Best,

Princess

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[Dan_A]

Hello again,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan

[gmonnich]

I did not get your response.  I had something from somebody called Princess wanting more info, but my email was returned as not deliverable.

[Dan_A]

Hi gmonnich,

Apologies but I didn't quite get what you messaged. For confirmation, has someone sent you an email regarding your concern? If it has a case number kindly post it here for us to check.

A few questions: what Google Nest device do you have and what is the exact command you're giving for your ambient sound?

Keep me posted.

Thanks,

Dan

[gmonnich]

When I got it I could say good night & it would ask what time to set alarm & then after giving a time it would say good night & play country night ambient sounds for 60 minutes. Now it plays all night until I turn off in the morning. Also, when my wife does it, it quit saying good night & playing ambient sounds. It is a Google Home Smart Speaker

[Dan_A]

Hello gmonnich,

I see! Thanks for the response. It would seem a good old fashioned reboot will refresh your Google Nest speaker. I suggest that you do a sequential reboot by starting with your router then your speaker. Restarting your phone might also help and tell me how it goes.

Regards,

Dan

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi gmonnich,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni