Nest Thermostat display issue

[Mmendes75]

One of my new (just out of the box) nest thermostats has weird lines going through the display screen.  It appears to be something internal and/or a bad devices.  Does anyone have information on this ? @NewGoogleNest @googlenestco 

[NikChele]

I wish I had an answer I have the same display issue and cannot find any help. 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. If you are trying to get in contact with support, I would follow the link here. Please let me know if you have any questions, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hi folks,

Thanks for posting and sorry for the delay.

Could you share a photo of what your Nest Thermostat's display looks?

Best,

Mel

[Mmendes75]

 

 

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for assisting, Mel.

Uh oh! We appreciate your effort in sharing the photos of your thermostat's screen, @Mmendes75.  Additional questions: when and where did you buy it? Have you tried restarting it or resetting it to default and seeing if there are any changes?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi folks,

I'm checking back in — how's it going with your thermostats? Have you tried restarting it? Were there any changes to the way it looked?

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hello Mmendes75,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark