08-26-2022 07:31 AM
Hi!
My nest thermostat recently stopped connecting to my wifi and now won't pick up any wifi signals. I live in a condo so it should see all the wifi networks available I would think? It can't find any. Any suggestions. I have tried all the troubleshooting options and nothing seems to work. I have had my nest for less than a year. Can I get a replacement?
09-02-2022 03:39 AM
Hey Sunny844,
Sorry to hear about this and thanks for reaching out to the Google Nest Community. I want to dig deeper into this.
A few questions — what specific Nest thermostat is this? Are you getting a specific message or code on your thermostat's display? Also, were there recent changes made on it or on your WiFi network before this started happening?
Best,
Melba
09-06-2022 02:19 AM
Hey there,
Checking back in — how's it going with your thermostat? Still need our help?
Best,
Melba
09-06-2022 07:45 AM
Hi,
09-07-2022 02:03 AM
Hey Sunny844,
Got it and thanks for getting back to us — we're glad to hear that you're just waiting for the replacement thermostat display.
As for your question, as long as the other working thermostat is of the same model as the faulty one, you should be able to connect it to your HVAC system using the base of the faulty one.
Best,
Melba
09-07-2022 06:45 AM
Thank you so much for your help!
I appreciate you getting back to me. 🙂
Have a lovely day!
09-08-2022 03:31 AM
Hey there,
No biggie and you're welcome. We're glad to have answered your questions. Let us know if you have more in mind.
Cheers,
Melba
09-11-2022 05:23 PM
Hello Sunny844,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you need help in the future, you know where to find us.
Thanks for the help here, Melba.
Best,
Jennifer