Nest Thermostat setup

[Ctucker1]

Trying to get my nest thermostat connected to my phone, I get all the way to the end it connects then get an error message. Can anyone help? Thanks 

 

[Markjosephp]

Hello Ctucker1,

I'm sorry to hear about the issue you're having when trying to set up your Nest Thermostat. 

A few things to clarify: 
 

• Is this a first time set up?
• What type of Nest Thermostat you're trying to add?
• Are your thermostat and router in the same room?
• Are you getting any message code or report on the Nest Thermostat?

Looking forward for your response.

Thanks,

Mark

[Markjosephp]

Hi there,

I just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[EmersonB]

Hi Ctucker1,

Checking in to see if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson