Nest audio needs activation before setup

[RF91741]

Nest audio will not setup or connect using Google Home.  Can connect via WiFi and Bluetooth.  Once connected setup refers to U.S. guide which is no help. Performed factory reset.  Using pixel 6 and Android 13.

Message reads nest audio must be activated before setup.  The US instructions are useless and do not address a thing.  From other threads, it appears that I need to set it up on a non Pixel phone.  That is all l have and it is a ridiculous solution.  This day and age Google needs to do better... 

[Jake]

Hey RF91741,

I am sorry for the late reply, and to hear about the trouble you are running into. I wanted to follow up with you, and see if you are still having trouble setting up the device. Do you mind me asking if you have tried to use a tablet or another smartphone device to set up the audio? Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey RF91741,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[RF91741]

I used an iPhone to setup the device.

Thank you.

[Azarco]

Hello there,

Thanks for the update and we're glad you're able to set up your Nest Audio using a different mobile phone. Let us know if you have other questions or concerns.

Cheers,

Alex

[janthadeus]

Hi everyone!

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for your help here, Jake and Aleja.

Cheers,

JT