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Nest Thermostat stuck on white screen when Blue home icon

Victor12
Community Member

Hello, I have recently bought a home where the owner left a Nest learning thermostat. I was installing it, but when I turned it on it was on a screen with a white background and blue home icon. I have tried resetting it to no avail. Has anyone else gone through the same problem or are there any tips I can get? Many thanks.

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