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iPhone Location Access Switching to "While Using the App"

CurtisB
Community Member

I have an Android phone and my wife has an iPhone.  Google Home uses my phone phone to automatically determine if I'm home or away and it seems to work pretty well.  However, I'm having trouble with my wife's phone.  I set her "Location Access Settings" for the Google Home app to "Always" and it seems to work fine for a few days.  Then, it doesn't.  When I check back, her "Location Access Settings" for the Google Home app seems to revert to "While Using the App" and I can't figure out why.

Any ideas?

(Below is the screen I edit on my wife's iPhone.)

image.png

8 REPLIES 8

Azarco
Community Specialist
Community Specialist

Hey CurtisB,

 

Thanks for posting and that certainly hasn't been easy for you.

 

A quick question: what's the iOS version of your wife's iPhone? Have you tried reinstalling your Google Home app? Also, checking for phone system updates might help too.

 

Keep us posted!

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

CurtisB
Community Member

I've updated her phone's operating system and uninstalled Nest, thinking that maybe there was something weird with Next and Google Home both trying to manage presence settings.  That didn't work, though.  It just seems that after a few days her phone always switches to while using the app.  I haven't tried uninstalling and reinstalling Google Home, though.

Princesss
Community Specialist
Community Specialist

Hi CurtisB,

 

Can you confirm if you are using the latest iOS version 16? Also, if there is a way that you can try to use a different phone so we can isolate the issue further and rule out if this is an issue with the phone's software.

 

Keep us posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

CurtisB
Community Member

My wife's phone is running iOS 16.  Still randomly keeps switching to only use presence settings "while using" instead of "always." It's pretty frustrating.