Nest Thermostat

[niiku23]

Hi, I have had a nest thermostat for 4 years. I haven't touched it since last year. Now when i access my account through ios or a browser i can't get my schedual or controls up. It just says that it is conected. I can find no button to access it. the thermostat in on and working on the actual device. I can log into my acount on bothe devices but nowhere in the setting or controls c an i figure out how to get the controls back. thanks for any tips!

[Markjosephp]

Hello iiku23,

I'm sorry to hear about the issues that you're having when trying to access your Nest thermostat on the Nest app or on the website. I'm sure it's confusing since it's been awhile since you used it, but I'm happy to help.

Verify that you are logged in using the correct email address for your thermostat in the Nest app. If so, check for other available structures where your thermostat might be connected. Check out this guide on how to switch home structures.

Let us know how it goes.

Best regards, 
Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jhonleanmel]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel