Nest/Yale Door Pad Rental Home

[DennaDo]

I am landlord and homeowner of property.  Tenant installed Nest Yale Key entry.  Since has moved.  He said I could change passcode easily.   But it's not intuitive.

 How do I have primary connection authority and change and/or remove prior tenants pass codes?

Note that rental property is currently NOW, vacant, getting ready to put on market to rent.   Since their is no internet connection, as that is always a tenants responsibility and I do not want to force a specific internet service on anyone, all I xan say is help!!

  I read instructions left in a box. It said scan barcode from an envelope.  From instructions, the envelope in the box looked one the example in the instructions but no barcode anywhere.

I am not very technologically savvy but can do a few things.  i.e.  I set up the system to get Amazon packages from a hub location using my Android phone.

 Help!

[David_K]

The easiest way to sort that is to factory reset the lock.

Factory reset the Nest × Yale Lock - Google Nest Help

As part of the initial setup, you're prompted to setup a master passcode. You can use that master passcode and not need to connect it to the Nest app. Once the new owner moves in, installs Wi-Fi and internet, they can setup the lock and connect it to the Nest app so they become the owner.

Nest × Yale Lock installation and setup - Google Nest Help

[DennaDo]

Thank you.  Yes, I spoke with a Yale, Inc. representative over the phone with same recommendations.  So far, have not tried it but the former tenant sent me the master code.  Now that new tenants are scheduled to move in next week, I am going to try the Factory Reset then let the tenants set a private code.  But I want the experience in case I want to get one for my house, too.  This situation was at my rental property.  🙂 I did figure out, with Yale's help, how to open it to replace batteries, etc. and all info to pass on to the new tenants.  
 I appreciate very much your response.  Thank you!

[DennaDo]

Wanted to give accolades to Yale, Inc..  When I called them from phone number on their webpage, someone answered fairly quickly.  Spoke with a REAL LIVE person quickly, wo transferred me to a Yale lock representative who answered quickly.  He spent a LOT of time going over my multiple (ignorant) questions very courteously and politely without making me feel like a yokel-dokel.  I never felt like time on the phone with him was rushed.  Very impressed with Yale now that I've talked with them.  Don't find customer service like this very often.  🙂  

[janthadeus]

Hey there,

Woohoo! Glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

JT

[janthadeus]

Hi folks,
 

Checking in — have you tried the suggested steps provided by davidking? If so, how did it go? Let me know if you need more help.
 

I appreciate the help here, davidking.

Thanks,

JT