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Nest app is offline

Minhhung56
Community Member

My thermostat is online, but the Nest app is offline.

please help how to set the Nest app is back to online, so I can control the nest thermostat by my smartphone.

Thank you in advance for your response.

Hung Nguyen

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Minhhung56,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • What troubleshooting steps have you done so far?
  • Have you tried reconnecting your Nest Thermostat on the app?

You could also click on this link for some troubleshooting steps you could try.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Minhhung56,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Minhhung56,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward