Nest app is offline

[Minhhung56]

My thermostat is online, but the Nest app is offline.

please help how to set the Nest app is back to online, so I can control the nest thermostat by my smartphone.

Thank you in advance for your response.

Hung Nguyen

[EdwardT]

Hi Minhhung56,

Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• What troubleshooting steps have you done so far?
• Have you tried reconnecting your Nest Thermostat on the app?

You could also click on this link for some troubleshooting steps you could try.

Thanks,

Edward

[EdwardT]

Hi Minhhung56,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Minhhung56,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward