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Nest audio disconnects from bluetooth source and fails to connect until restart

GermanProger
Community Member

My Google Nest Audio keeps randomly disconnecting from MacBook Pro after playing music for a while. And it refuses to connect back again both from the MacBook itself and with the Google Assistant. 
After disconnecting Nest Audio from connected bluetooth devices via the assistant, it still refuses to connect. 
Only restart of Google Nest Audio gives opportunity to successfully connect again.
Does anyone has a resolution to this that works?
For more context, I've bought the Nest Audio this month and use latest software.

2 REPLIES 2

Juni
Community Specialist
Community Specialist

Hi GermanProger,

 

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Were there any recent changes made before it started? Aside from rebooting, what other steps have you taken so far? 

 

To isolate this, try using another device and observe if it makes a difference.

 

I look forward to your response.

 

Regards,

Juni

Surfer_Tom
Community Member

Hello Juni. I have the same issue. Worked with chat support to no avail. These are not isolated incidents. Many people have this issue and it is a flaw with the Google product. Instead of providing scripted troubleshooting steps, please give details on what is being done by the product team to get a resolution to this. It has been ongoing for years. Below is a link to one of several examples:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Audio-Bluetooth-keeps-disconnectin...

In my case, the IOS phone no longer sees the paired Google/Nest speaker. The speaker thinks the phone is connected. Trying to re-pair will not work. Only a reboot of the Nest speaker fixes it. This can be a hard reboot or a soft reboot from the Home app