Nest cam video doesn’t show at night

[Ewomeldorff]

Night vision isn’t working on my nest cam. Just shows a black screen and night vision is on. 

[Derickf]

Hi @Ewomeldorff,

Thank you for posting in the community. I'm sorry to hear that the night vision on your Nest camera isn't working and you're only seeing a black screen when enabled. Don't worry, help is here.

To gather the necessary information and provide the best assistance, please answer the following questions:

• Which Nest camera model do you have?
• Has the Nest camera's night vision worked in this location before?
• Have you tried any troubleshooting steps so far?

I'll be waiting for your reply.

Best regards.

Derick.