Nest camera battery NOT connecting

[Quantheist]

Purchased the 2-pack | Outdoor or Indoor | Battery Nest cameras. Went to Google Home as instructed. Followed the steps as instructed. Cannot connect.  I have tried plugging it in next to my wireless router. I have tried placing closer, a bit further away, in the next room, nothing...I have reset the camera, turned my phone off and back on, turned off my data, turned off/on bluetooth, and I always get the same message: "Try moving closer to you Nest Cam (battery)" "Make sure your Nest Cam (battery) is on and connected to the same Wi-Fi network as your phone."  SERIOUSLY?!? Any closer and my phone would be sitting on top of the camera.  I have set up devices before and NEVER had this issue. I am getting ready to return/get rid of all of my Google Home/Nest devices and buying from a different company.

[Quantheist · Accepted solution]

In case it helps I finally figured it out for my situation. After resetting the cameras I reset my wireless and turned off data on my phone (again) I also turned off my secondary wireless access point. Cameras are now working...

[Lance_L]

Hello Quantheist,

I am happy to hear that this issue has been resolved. You may visit the Nest Help Center to learn more about the features and settings of your Nest cameras and doorbells.

Let me know if you have any other questions in the future.

Cheers,

Lance

[Lbandbw]

Hi there. I’m having trouble connecting my nest camera to google home. I’m curious why you shut off data on your phone? 

[mshu77]

How to get the Nest camera battery fixed?  

[Lance_L]

Hey folks,

@mshu77, thanks for joining the discussion. We'd be happy to take a look into this for you. Tell us more about what's happening with your Nest Cam (battery).

All the best,

Lance

[Gelene73]

I have the 2 ok… 1 is connected I have tried and tried but the 2nd one won’t connect… maybe

 I should try turning my router off now and retrying