Nest camera not charging

[Roberto82]

Hi all, 

During my vacation I received Messages that the battery of my nest camera was rapidly running empty. At my return i’m trying to charge my camera without any luck. 

I have reset it and didn’t help.

anybody any tips on what is happening. As The camera is quite important for our security at home a quick response such that I can take immediate action would be appreciated.

regards.

[MplsCustomer]

@Roberto82 

When you plug it in to charge it, did you dismount it, and is the USB plug seated firmly in the bottom of the camera with the cord feeding towards the FRONT of the camera? The status light should pulse white when the camera is charging and it should be solid white when your camera is fully charged.

If that does not help, you can try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Roberto82]

I tried all The proposed. Unfortunatly without succes. 

[MplsCustomer]

@Roberto82 

You can try contacting Support.

On other threads with the same problem, Google Nest Community Specialists are suggesting doing a factory reset of the camera, but customers are reporting that did not solve the problem.

[Roberto82]

So there is no solution?

[MplsCustomer]

@Roberto82 

I don't know. Our battery camera has been plugged in with the optional power cable ever since we got it in Sept. 2021 and stays "Live" and online, so I don't know what's going on when running on battery power.

Try contacting Support to see if they can either resolve it or replace your camera.

[Marie14]

need help can someone call me?

[Lance_L]

Hey everyone,

@Marie14, thanks for joining the discussion. I’m sorry to hear that your Nest device isn’t charging. Have you tried the troubleshooting steps above? If yes, how was it?

To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.”

I appreciate your help. MplsCustomer and Edmond.

Best,

Lance

[Roberto82]

Ok. Thanks. Do you know how I can contact support. Is there a telephonenumber?

[MplsCustomer]

@Roberto82 

Unfortunately, Google Nest does not publish a Support phone number.

You can try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Marie14]

What is going on? I cannot get in contact with support. My nest is not charging. Need help. 

[EdmondB]

Hello Roberto82,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Regards,
Edmond