Nest camera not working

[JoFo]

Hello

My Camera on the Nest Hub Max has just stopped working and is telling me now that it was setup by another owner which is not true. I set it up. I have just factory reset it and the problem remains. I did set a new home for my new house because nothing was working and I also had to set up the Smart bulbs in the new house. I am running a 2.4 ghz and 5 ghz network at home. Most devices are on the 2.4 with my PCs on 5. Could anyone suggest what to do beyond a reset? I thought that would work.....

Now that I reset it nothing is working. It is connected and the clock shows but I can't use any features

[JoFo]

Now it has connected itself  but the camera still won't work and says someone else set it up

[Brad]

@JoFo

Are you the original owner of this camera? If not, that could be the reason if the original owner didn't remove it correctly off their account. You can check out this article for more information on removing devices off an account. 

Best regards,

Brad

[JoFo]

I am the original owner and have moved a few times with it still working. Now it tells me to contact the owner. I have the same google account as always.

[Brad]

@JoFo

Have you tried to remove/uninstall the device and tried to add it back into your account?

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[JoFo]

Hi, I have done a factory reset. I'm not sure how to remove it from my account.

[JoFo]

If you mean from the home account I can try that. If you mean from my google account then I don't know how to see devices attached to that.

I removed it from my home, readded, same problem. Trying to migrate which is the instructions it tells me to give the previous owner (of which there is none). 

So far the google mesh worked terribly and slowed my wifi so I got rid of it and now the second most expensive device is failing on an account level which is even more worrying. I'm close to getting rid of all my google devices and going Amazon.

[JoFo]

so I go into nest and try and set that up again and it asks for a qr code which does not exist on the device nor the box which I've kept

[JoFo]

OMG so when I follow that how to find the QR code it sends me back to google home which asks me for the 4 digit pin showing and no device is showing me a pin

[JoFo]

So I just pointed my camera at the Hub Max and a QR code appeared...Awesome thing to haqppen but it gave me no indication that would happen. It says Connecting to joining device....and now something went wrong it says. Trying the steps it suggests.

[JoFo]

I rebooted the Hub and turned Airplane on and off again on my phone. Still something went wrong

[JoFo]

Any more suggestions? I don't want to have to change all my devices but I also don't want to buy expensive devices that randomly choose to not work. I see someone else posted about the camera not working when they moved.

[Brad]

@JoFo

It seems like you have done a lot of extra troubleshooting already. The QR code or the serial number are the only ways to add the device into the app. If neither of those options are working, then I would suggest you reach out to Support for further assistance because I think they may be able to help you further there.

Best regards,

Brad

[aatienza]

Hey JoFo,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey JoFo,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie