Nest connect not factory reseting

[Tmerich]

I have had issues with my Nest Connect. I removed it from the app to reconnect it but that failed. I attempted to factory reset but after the factory reset and trying to reconnect it to the app, I always get an error saying "reset you Nest Connect" "This Nest Connect still has some previous settings on it. To continue, press and hold the button until you see a solid yellow light. NA003(0.20)" 

So after numerous failed attempts at factory resets and the Connect failing to remove old settings, is there anything else I can do or is it a total loss and I need to purchase a new one? 

[chaconmorales]

Hi Tmerich,

Thanks for reaching out to the Community. I'm sorry to hear your Nest Connect is not working as expected when you try resetting it. But no need to worry, help's here!

I understand that you have already followed basic troubleshooting and it did not work, here are some advanced troubleshooting steps that you can check:

Please make sure to review the process to Factory reset the Nest Connect because it can be the reason why it never gets ready to be paired:

1. Hold the wake button down for 13 seconds or until the LED turns solid yellow.
2. Once the LED turns a solid yellow, release the wake button.
   • To cancel, press the button again.
3. The LED will stop and the settings will now be erased. There will also be a notification that the Nest x Yale Lock is offline.

In addition, regarding the pairing error code (NA003) please check the following steps.

1. Restart the phone or tablet.
2. Restart the joining and assisting devices.
3. Reset the joining device to default (Factory reset the Nest × Yale Lock).

Please check these good articles to Troubleshoot offline or disconnected Nest Connect, Nest × Yale Lock disconnected or offline and to  Set up Nest Connect in case it is needed.

Let me know if you need further assistance.

Best, 

Mario