Nest hub start sound after 'hey google' not working

[esparzarturo]

I got a new Google nest hub gen 1 yesterday and I can't make it play the chime sound after the 'hey google' both options are selected in accesibility, this is only happening me with the nest hub as I have 3 nest mini and all of them are playing the chime sound correctly

[MplsCustomer]

@esparzarturo 

This might help:

https://support.google.com/googlenest/answer/7410241?hl=en&co=GENIE.Platform%3DAndroid

[esparzarturo]

I have followed all instructions described in there, I even made a factory reset and Im still not getting the chime sound, it seems as a bug to me as it is only happening in Nest Hub and not in Home mini or Nest mini

[MplsCustomer]

@esparzarturo 

Sorry.  Maybe another customer will chime in.

[Azarco]

Hey folks,

Thanks for reaching out —let's check what's going on with your device.

Give these steps a try:

1. Make sure that the mobile device is linked to the same account as the Google Nest or Home device. 
2. Reboot your Google Nest Hub and router to refresh the connection.
3. Uninstall and reinstall your Google Home app.
4. If you're using an iPhone make sure Google Assistant app is also updated.

Hope this helps!

Thanks,

Alex

[Azarco]

Hey all,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey everyone,

Bumping in to check if you still need help with this. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Kind regards, 

Alex

[esparzarturo]

Hi Azarco, I followed of all the steps you mentioned but is still not working for me, as I said this is only happening in the nest hub other devices are working properly

[Azarco]

Hey esparzarturo,

Thanks for updating us. 

Oh no! That doesn't look good. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Alex

[Azarco]

Hey esparzarturo,

Have you had the chance to fill out the form?

Best,

Alex

[Azarco]

Hey esparzarturo,

I haven't heard from you in a while, did you fill out the form?

Kind regards,

Alex

[Azarco]

Hey esparzarturo,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex