Nest hub stuck on G screen

[Hlkirby1337]

My google nest hub is still on a G screen and I have tried to factory reset and recovery mode. I’ve tried all the suggestions listed from others but it is still not working. I need help

[Alex_S]

Hey Hlkirby1337,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: when did you notice this? Are you still using the official cord that came with your Google Nest Hub? Have you tried plugging it in a different wall outlet? 
 

I’ll look forward to your response.

Regards,
Alex

[Hlkirby1337]

Hi Alex! Thank you for responding. I noticed it here recently and yes I am using the original cord and have tried multiple outlets without success as well as the other suggestions listed above. 

[Alex_S]

Hi Hlkirby1337,

Since the steps didn't work on your end, the team would like to take a deeper look into this. Please fill out this form with all the needed information, and then let me know once you're done.

Warmly,
Alex

[Alex_S]

Hi there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked soon.

Best,
Alex