Nest hub wont connect to internet

[Icast82]

Hi all I set up my hub last night which worked fine when I woke this morning it was disconnected and no matter what I do it will not reconnect to the internet, I took my old hub back because of this now it's happening to my new one, I've followed every step that the help line suggested without any joy, please can someone help thanks 

[Ali001]

Let's see what we can do to get it back online:

1. Gather some information:

• Which Google Home Hub model do you have? (Nest Hub, Nest Hub Max, etc.)
• What kind of internet connection are you using? (Wi-Fi, Ethernet)
• What error messages are you seeing, if any?
• Have you tried resetting the Google Home Hub to factory settings?

2. Troubleshooting steps:

• Reboot your router and Google Home Hub: This can sometimes resolve temporary network glitches.
• Double-check your Wi-Fi network: Make sure the network name and password are correct, and that it's a 2.4 GHz band (some older Hubs don't support 5 GHz).
• Forget and re-add the Wi-Fi network: This can refresh the connection.
• Check for firmware updates: Ensure your Google Home Hub is running the latest software.

3. Additional resources:

• Google Nest Help Center: https://m.youtube.com/watch?v=8fFfoavwkaU
• Google Home Community Forum: https://www.googlenestcommunity.com/

4. Contact Google Support:

If none of the above steps work, reach out to Google Support for further assistance. They might have access to specific troubleshooting tools and insights based on your situation.

Here are some additional tips:

• Be patient and methodical when troubleshooting. Try each step and give it some time before moving on to the next.

[Alex_S]

Hi there,

Thanks for checking in here, Ali001.

Icast82, are you still experiencing issues with your Google Nest Hub when reconnecting to the Wi-Fi? Let me know so I can further assist you.

Regards,
Alex