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Nest learning thermostat issue

Aziz2
Community Member

‎08-05-2023 04:41 PM

Hello,

I'm having issues with my nest learning thermostat that is connected to my trane package AC is someone could help I'd appreciate it

1. cooling only stage 2 works, when it's on stage one the compressor works but not air comes out.

2. heating doesn't work at all

Thanks in advance

 

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1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

‎09-05-2023 07:24 PM

Hello Aziz2,

 

I know it's been a while, and I'm sorry to hear you're having an issue activating your HVAC system. I'd be happy to take a look at this for you.

If your Nest Thermostat’s power reading is below what it needs, there is a tendency that it'll have power issues to control your system. To check, go to Settings > Technical Info > Power. To isolate:

 

  • When did you install your Nest Thermostat?
  • Does it have a C wire connected?
  • Do you see any wiring reports? If so, what's the message?
  • Please share with us a photo of its wiring setup.

 

I'll look forward to your response.

 

Regards,

Mark

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