Nest outdoor cam

[jvergi]

I have two outdoor cameras and switched internet providers and cannot get the cameras to work.

I have trouble trying to factory reset them in order to re install them.

I went outside and do not see any reset button or am i able to remove the camera from the wire connected to it.

when i try to add it does not find either one ...

[jvergi]

i dont understand 

[tajennifer]

Hi jvergi,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to connect your new WiFi and your Nest Outdoor Cameras. I understand how frustrating it can be when things do not work as expected. But don't worry; help is here. In this case, I just need to ask for some information to provide the best assistance:

• What type of outdoor camera do you have?
• What color of light do you see on the camera?
• Could you please provide a picture of the front of your camera?

 Please keep me posted. I'll be waiting for your response. 

Best regards,

Jenny