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Nest phone support is a joke - garage door detection

timdubb
Community Member

Called nest support because I didn't see garage door detection in my Seen Events options- Support haden't even heard of garage door detection, they also didn't know what a garage even was. I could barely hear them as it sounds like they're at a club. 

They then told me it isn't an option - Garage door detection isn't an option and I needed to hang up. I asked for a manager they said they will not give it to a manager as they have already 'answered' my question and insisted I hang up. Absolutely useless Google, you are a joke and so are all of your Google Home products. 

Turns out all I needed to do was turn on Public Preview - would have been nice if support even knows a tiny bit about the product they're 'supporting'

2 REPLIES 2

JillG
Diamond Product Expert
Diamond Product Expert

Hey @timdubb 

Yuck- that sounds pitiful and painful! 

Did you get the Public Preview all set so you can use those extra features?

Jill

Jdizzle1
Community Member

I turned it on the other day and it never notified or reported any events. Went in today to check the setting and garage door events has been removed from options