Nest sensors not connecting

[Jlunt]

Just purchased a box of Nest sensors for my home. We did so because we have 3 stories and each floor has dramatic differences in temp. Basement like a meat locker, main floor comfortable, upper floor always hot. I cannot get the sensors to connect with my nest no matter where I place them and I’m within the margins they specified. 

[rugmart2]

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[EmersonB]

Hello everybody,

@Jlunt, thanks for reaching out here in the Community. The Nest Temperature Sensor is only compatible with the Google Nest Thermostat E and Google Nest Learning Thermostat. Use the Nest app to connect your sensor to your Nest Thermostat and change its settings.

Give these steps a try:

1. Tap the Settings on the Nest app home screen.
2. Tap Add Product.
3. Scan the QR code located on the Nest Temperature Sensor’s battery pull tab. Your app will add the sensor to your account. 
    

Tip: If you’ve already removed the battery pull tab, insert a coin in the slot on the back of your sensor and turn to unscrew the backplate. You’ll find the QR code inside. If you need help, tap Show me how in the Nest app when trying to scan the QR code.
 

1. Remove the battery pull tab.
2. Pick a spot for your sensor and choose a thermostat to associate it with. The Nest app will test the connection to make sure you’ve chosen a spot that will work.
3. Choose a room name for your sensor. 

Hit this link for more information and let us know how it goes.

Thanks for chiming in, rugmart2.

Best,

Emerson

[EmersonB]

Hello folks,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Temperature Sensor? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
    
Thanks,
Emerson

[EmersonB]

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson