03-28-2023 06:14 AM
My nest thermostat constantly disconnects from the nest server but is connected to Wi-Fi. I have to restart thermostat to establish connection but it’s only temporary. I read in discussions that making a dedicated 2.4 ghz network for nest on your router works. Buy my Xfinity router does not allow for that. Does anyone have any other solution to this problem. As it stands now, this product is worthless to me.
04-06-2023 10:23 AM
Hello Jmiggy,
Thanks for reaching out, and I'm sorry to hear you're having issues with your thermostat disconnecting from your Wi-Fi network. I'd love to know more about this.
I'll look forward to your response.
Best,
Mark
04-11-2023 08:33 AM
Hi Jmiggy,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Regards,
Mark
04-12-2023 11:46 AM
Hello Jmiggy,
I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Thanks,
Mark