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Nest sign in help!!

vynevyne
Community Member

Hello!

I'm trying to help my dad set up some nest cams he got from costco but I'm getting stuck on how to add the camera. I've signed into the google home app and the nest app with my google credentials. When I go into the google home app to add device, I chose the nest option and I'm sent to a login page. However, this login page doesn't have an option to sign in with google. This is how I signed into the nest app previously.

It's asking for an email and password and when I put in my google credentials, that doesn't work. I've tried forget password and I get no email about it. I've tried unistalling and installing and get the same results. Everything is updated, even the google app so I don't know what the issue is???

Does anyone know how to get passed this login issue? I've spent 3 hours in this endless loop and would be very grateful for any help I can get!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@vynevyne 

I'm a long-time Google Nest customer, but I don't know what you mean by choosing "the nest option" in the Google Home app. Are you by any chance selecting the "Works with Google" option? If so, that's for non-Google devices that work with Google.

If you are setting up Google Nest cams that were recently purchased, it's likely you have one of the newer Google Nest cameras released starting in the autumn of 2021 that work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website (such as the "Nest cam (battery)", "Nest Cam with floodlight (wired", or "Nest Cam (wired)". If that is the case, follow the instructions to install them in the Google Home app by selecting the plus sign in the upper right corner of the initial screen and selecting "Set up device".

Install Nest Cam (battery):
https://support.google.com/googlenest/answer/10919314?hl=en&co=GENIE.Platform%3DAndroid

Install Nest Cam with floodlight:
https://support.google.com/googlenest/answer/11003780?hl=en-GB

Install Nest Cam (wired):
https://support.google.com/googlenest/answer/10931419?hl=en

By the way, if you're signing onto the Google Home app with your credentials, are you going to set up a separate Google Nest "home/structure" for your dad and invite him to be a member of the Google "household" for that "home/structure" so he can administer the cameras and receive notices? And, if you so chose, are you going to enroll in a Nest Aware or Nest Aware Plus subscription using your Google account for your dad's Google Nest "home/structure"?

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey vynevyne,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake