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Nest thermostat History

LorraineC
Community Member

I have a Nest learning thermostat.  I am away and have been monitoring the setting. It has not been showing a history for several days.  Does that mean my hvac system is down?

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello LorraineC,

 

Thanks for reaching out and apologies for the late response.

 

I know how important monitoring your HVAC usage history via the Nest App is, especially when you're away from the device. Most likely, either your HVAC system went down or an intermittent Wi-Fi connection caused the problem of not publishing the history or usage.

 

We can give these steps a try:

 

  • Uninstall and reinstall the Nest App.
  • Reboot your phone for at least a minute.
  • Sign in on the Nest App with the same email account associated with your Nest Thermostat.
    • Don't worry, it won't remove or delete the thermostat.

 

Let me know how it goes.

 

Best,

Mark

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.
 

Best,

Princess