Nest thermostat screen cracked

[Charlottemulder]

Hi, 

I have a new Nest thermostat but when I wanted to charge it, it made a small drop on my kitchen counter, causing it to crack (it is for sure a crack in the glass). Is there anything I can do to have it fixed? Thanks! 

best, Charlotte 

[chaconmorales]

Hi @Charlottemulder,

Thanks for reaching out to the Community. I understand that you want to check if your Nest Thermostat could be repaired. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Mario

[chaconmorales]

Hi Charlottemulder,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Mario

[Charlottemulder]

Just submitted the same thing through your form.. let me know if you received it

[chaconmorales]

Hi Charlottemulder,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Best,

Mario

[Charlottemulder]

Hi Mario, I never heard back...?