Nest thermostat

[ohtalker]

I thought I had all features off on my thermostat and have temp set at 69, but if we are gone for a few hours we come home and the house is at 64 degrees, how do I correct this so it stays at 69?

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. There is a chance your device is switching to away. Here is an article with more details on that. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Azarco]

Hello ohtalker,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Thanks,
Alex

[Azarco]

Hi there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,
Alex