Nest thermostat

[Lisanne]

My app tells me I’m away & the temp/weather which is all correct. But it is not showing the actual thermostat w/actual temp or any leaf like usual. All it shows is + add thermostat. I’m usually the one checking on it. I’m not there so can’t do anything such as reconnect. Plus all the paperwork is at that location so???? BUT the same app on my husband’s phone is fine so I know everything is working!

The only thing I think I could do is to possibly have him sign out & me try to sign in again. He’s afraid neither of us may be able to sign in and that would suck. Any suggestions?

[DWB1973]

Having trouble with your Nest Thermostat?  You may (or may not) have a better chance of finding a helpful answer if you post your question in the Thermostats section.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/bd-p/Thermostats

[Markjosephp]

Hello folks,

Thank you for taking the time to let us know about your inquiry. Let's sort this out.

@Lisanne, it appears that you are signed in on a different email account, the reason why you can't see your Nest Thermostat in the app. To be sure, please try signing in with other email accounts you might have associated with your thermostat. If you believe you are in, check for any available home structures where it might be connected.

To switch between homes in the Nest app:

• Navigate to the Nest app.
• At the top left, tap Menu.
• Tap the home you want to switch to.

Switch homes in the Google Home app.

• Open the Google Home app.
• Tap Favorites, then tap the name of the current home.
• Select a new home from the drop-down menu. If the drop-down icon doesn’t appear, it means you only have one home in the Home app.

Let us know if that works.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.

Thanks for the input, @DWB1973.

I appreciate your help, Mark.

Best,

Jenelyn

[Lisanne]

My app tells me I’m away & the temp/weather which is all correct. But it is not showing the actual thermostat w/actual temp or any leaf like usual. All it shows is + add thermostat. I’m usually the one checking on it. I’m not there so can’t do anything such as reconnect. Plus all the paperwork is at that location so???? BUT the same app on my husband’s phone is fine so I know everything is working!

The only thing I think I could do is to possibly have him sign out & me try to sign in again. He’s afraid neither of us may be able to sign in and that would suck. Any suggestions?

[Markjosephp]

Hello Lisanne,

I've duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Thanks,

Mark