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Nest thermostat

chris2234
Community Member

with my app i cnt access my account to change the pincode on my thermostat and i domt kmow what else to do at all i try every digit pincodei cant think to cut off my air but its not working i dont know what else to do

8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Were you able to try the steps that have been provided? Please let us know how it goes.

 

I appreciate the help, @David_K.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi chris2234,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

i have be trying to acess my theremostats and since i dont remember mt 4 digits pincode i cant unlock it

David_K
Platinum Product Expert
Platinum Product Expert

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Markjosephp
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for looking into this, @David_K.

 

@chris2234, I've duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

 

Regards,

Mark

I've been trying to change PIN because I forget it, for the last hour! Why can I get anyone to help?!!

 

David_K
Platinum Product Expert
Platinum Product Expert

If it's still connecting to Wi-Fi and you can manage it via the Nest app or Google Home app, you can change the PIN in the app. Go to the help article below and refer to the "How to change the lock code" section.

Lock and unlock your Nest thermostat - Google Nest Help