My Google nest thermostat was purchased in April 2023. In July it disconnected from Wi-Fi and I could never get it to reconnect. I was going on vacation and it seemed to be working properly so I didn’t worry about it. It reconnected spontaneously before I went on vacation. Now that I am back it has not been working as programmed. I noticed that the date and time were way off. I reset that. According to the app ot disconnected from Wi-Fi again on Aug3. Now, I have tried to connect to Wi-Fi again and it will not. I saw an error code w5. Now my thermostat is intermittently going totally blank and not responding at all. This is causing my system to stop and start and I am afraid it is going to mess my system up. I have done a restart and now reset. So, I think all my history is wiped out. I have done all the troubleshooting techniques to no avail. I cannot get a Google number that will connect me to a human being for technical support. Please help!
