Nest wi-fi and Outlook issue

[danielwilliamed]

Hi,

I recently installed Nest Wi-fi at home and for some reason, my partner's work Outlook (running on her MacBook) will not update, or does so extremely slowly. Everything else works fine, but her Outlook doesn't. If we reconnect her to the old WiFi network or a hotspot, it works absolutely fine, so the problem is obviously something to do with the new Nest wi-fi. She is not happy about me changing our network to Nest, which is a shame because it was pretty expensive! Outlook seems to work if she runs it in the browser, but she much prefers to use the Outlook app. Any help greatly appreciated.

[EdwardT]

Hi danielwilliamed,

Thanks for reaching out. I'm sorry to hear that you're having an issue with accessing Outlook on your partner's device. To isolate the issue, could you try changing the DNS? Please follow the steps below:

1. Open the Google Home app.
2. Tap the Wi-Fi > Settings > Advanced networking.
3. Tap DNS.
4. Select Custom and enter 8.8.8.8 and 8.8.4.4.
5. Tap Save.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi danielwilliamed,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[danielwilliamed]

Hi. I have made the suggested change but my partner is away at the moment. Will let you know if it worked when she comes home.

[EdwardT]

Hi danielwilliamed,

Thanks for the response. Let us know if there are any changes once the DNS has been updated.

Thanks,

Edward

[EdwardT]

Hi danielwilliamed,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi danielwilliamed,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[EdwardT]

Hi danielwilliamed,

Thanks for letting us know that this has not been solved yet. We could try connecting the device to the guest network and check if Outlook works fine to isolate the issue.

Thanks,

Edward

[EdwardT]

Hi danielwilliamed,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[danielwilliamed]

Hi,

This thread hasn't been solved: https://www.googlenestcommunity.com/t5/Home-Automation/Nest-wi-fi-and-Outlook-issue/td-p/187283

The suggestion hasn't worked, unfortunately. Please can it be reopened? Thanks.

[EdwardT]

Hi danielwilliamed,

Thanks for reaching out. I'm sorry that the thread had to be closed. I'll be reopening the thread and let's continue our conversation there.

Thanks,

Edward

[danielwilliamed]

She's away again now, but I will try later this week. Thanks.

[EdwardT]

Hi danielwilliamed,

Hey Kate, we’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Thanks,

Edward

[danielwilliamed]

Hi. I've tried doing the guest network and still no joy, unfortunately.

[EdwardT]

Hi danielwilliamed,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Azarco]

Hey danielwilliamed,

Checking back in — have you have the chance to fill out the form?

Best,

Alex

[Azarco]

Hey danielwilliamed,

Bumping in this thread, let us know once you fill out the form.

Thanks,

Alex

[Azarco]

Hey danielwilliamed,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex