Nest yale lock offline

[quinnlee]

The lock keeps going offline.  The nest connect is around 4 feet from the lock.  I've reset it twice, and it still happens. Any idea what I can try?

[Hollen_ar_mor]

The battery ?

Your wifi signal is good ?

[BigGuy813]

Is the router close? Do you use a mesh system? If so, move one of the routers closer

[Lance_L]

Hey everyone,

@quinnlee, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest x Yale Lock. Let’s check it out.

The lock itself doesn’t connect directly to the Wi-Fi network. It uses a bridge like a Nest Connect or a Nest Guard to connect to Wi-Fi. Since your lock gets its internet connection from your Nest Connect or Nest Guard, let’s first check if the connecting product is offline.

Nest Connect

1. On the Nest app home screen, tap Settings > Nest Connects.
2. Select your Nest Connect > Check connection.
3. Follow the in-app instructions. If your Nest Connect is offline, learn how to troubleshoot Nest Connect.

Nest Guard

• On the Nest app home screen, check if your Nest Guard says "Offline." If it's offline, check the article on how to troubleshoot Nest Guard.

You can find additional steps here on how to troubleshoot the offline Nest × Yale Lock.

Keep me posted.

Best,

Lance

[quinnlee]

I have the Nest Connect, and it's connected to my wifi; I confirmed this several times.  The Lock has new batteries and still disconnects.  I'm starting to belive that my Nest Connect is faulty.

[Lance_L]

Hi all,

@quinnlee, thanks for the follow-up info. Since the steps didn’t work on your end, the best thing to do now is to contact Yale support for further assistance.

Feel free to reach out if you have other questions in the future.

Regards,

Lance