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New Furnace, Wire Problem. Please Help.

JackRobert
Community Member

I had a new furnace installed wednesday. it worked until today. I now have this notification. i think the answer on how to wire it is in the second picture, I just don't understand what it is telling me. Please help, I really want heat tonight.  

IMG_0403.jpeg

 

IMG_0402.jpeg

 

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hey JackRobert,

 

Thanks for reaching out to the Community. I’d be happy to help you with the Nest Learning Thermostat. Let’s check it out.

 

A few questions: which country are you located in? What is the make and model of your HVAC system? Can you share a picture of your thermostat’s wiring?

 

Below are the steps on how to upload a photo or video:

 

  1. Hit reply or start a new post.
  2. Click Insert Photos.
  3. Choose an image source location.
  4. Follow the on-screen instructions.
  5. Also, you can tap the "Drag and Drop" option. The maximum attachment is 5 MB.

Keep me posted.

 

All the best,

Lance