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Nest thermostat

ChrisRossGlass
Community Member

Recently, my thermostat was unable to connect to WiFi. I followed the troubleshooting tips from various discussions and sites yet the problem persists. And because my thermostat won’t detect any networks at all, I think that it may be defective. 

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hello ChrisRossGlass,

 

Thanks for reaching out to the Community. I’d be happy to help you with your Nest thermostat. Let’s check it out.

 

A few questions: which country are you located in? What model is your Nest thermostat? Are there any error codes on the thermostat display?

 

If you haven’t done so already, use our easy troubleshooter for guided steps.  Start the troubleshooter.

 

Keep me posted.

 

All the best,

Lance