New Google TV is frozen

[midwestsunshine]

I have a brand new Google TV, and twice now it freezes with the name and a series of colors surrounding the square. The remote doesn't seem to work, but since it's a brand new TV (less than a month), why is it already having problems? I unplugged it and it still doesn't work. Resetting the wifi router every single time, doesn't seem like the best fix. Anything else I can do?

[deshik]

1. Basic Checks and Restart:

• Power Cycle (Again):
  • Even if you've done it, do it thoroughly. Unplug the TV from the power outlet, wait a full minute (60 seconds), and then plug it back in. This ensures a complete power reset.
• Remote Batteries:
  • Ensure your remote's batteries are fresh. Sometimes, erratic behavior can stem from weak batteries.
• HDMI Connections:
  • If you have other devices connected via HDMI, ensure those connections are secure. A loose HDMI cable can sometimes cause unexpected issues.

2. Software and Network:

• Check for Updates:
  • Google TV relies on software updates. Make sure your TV's operating system and apps are up to date:
    • Go to Settings > System > About > System update.
    • Open the Google Play Store, go to your profile icon, and select "Manage apps & games" > "Updates." Update all available apps.
• Wi-Fi Stability:
  • While you mentioned not wanting to reset your router, a temporary network glitch could be the culprit.
  • Try these network related steps:
    • Check your Wi-Fi signal strength on the TV.
    • If possible, try connecting the TV via Ethernet cable to rule out Wi-Fi issues.
    • If you have a dual-band router, try switching between the 2.4ghz and 5ghz bands.
• App Conflicts:
  • A recently installed app might be causing the freezing. Try to recall if the freezing started after installing a specific app. If so, try uninstalling that app.

3. Advanced Troubleshooting:

• Clear App Cache:
  • Go to Settings > Apps > See all apps. Select individual apps and clear their cache.
• Factory Reset:
  • This is a last resort, as it will erase all your data and settings. However, it can resolve deep-seated software issues.
    • Go to Settings > System > About > Factory reset.
    • Warning, this will require you to set your Google TV up again.

4. Hardware Concerns:

• Overheating:
  • Ensure your TV has adequate ventilation. Overheating can cause performance issues.
• Manufacturer Defect:
  • Since your TV is new, the problem could be a hardware defect. If the issue persists after trying these steps, contact the TV manufacturer or the retailer where you purchased it for warranty support.

[DeboraJ]

Hi @midwestsunshine

Thanks for reaching out to the community! I understand that you were having some inconveniences with your Google TV. I really want to help you with this, but unfortunately, this is outside of my scope because I'm a tech support specialist for Google Nest products. But don’t worry!

We have a specific help center and community for Google TV! You only need to click right here. Once you're on the website, you can find different types of information. Also, if you scroll down, you will find access to the community for this product!

Let me know if you have any other questions or inquiries that I can help you with! I would be more than glad to do so.

Best Regards, 

Debora