Getting Nest on my new Android phone 25+

[Tropicana]

I updated my phone from a Galaxy 22+ to a Galaxy 25+ and now I can not sign onto my Nest account on my phone. It is asking for a Passkey which I do not have and have not been able to obtain to sign on with Google. I also tried to update my password to sign on with Nest. It says it sent me an email several times now, but o email to update my password has ever come.

[MplsCustomer]

@Tropicana 

Are you sure that you are using the email address you were using to sign into either the Google Nest app or Google Home app on your old phone? (That could explain why you are not getting a password reset email.)

[Tropicana]

Yes, it is the same email address used in both places.

[DeboraJ]

Hi @Tropicana

Thanks for reaching out to the community! I understand that you were having some inconveniences trying to sign in to your Nest app again. I know how frustrating this issue can be, so let me assist you with this!

• What is the make and model of your Android or iOS device?
• What is your mobile device’s operating system version?
• What is the mobile app version?
• Who is your internet service provider?
• Did you try to sign in with a different device?

Once you have this information, I can assist you further.

Best Regards,

Debora

[Tropicana]

1. Galaxy S25+, Model SM-S936U, Serial # R5CY13L80SK, T-Mobile

2. One UI version 7.0, Android version 15

3. Not sure what else you need?

Thanks for your help, I hope we can get it to work. Nest does work on my computer.

Joe

[Tropicana]

When I updated my Galaxy 22+ to my new Galaxy 25+ the Nest code did not transfer. Nest worked on my Galaxy 22+ but not the 25+. I already turned back my old 22+, so I can't get the code. Is there any other way to reactivate  my Nest code for my new 25+ phone?

Thanks

Joe

[MplsCustomer]

@Tropicana 

I don't know whether you are logging onto the Google Nest app using an old Nest Account (non-gmail) or using a Google Account. I don't know what "Passkey" you are referring to, or what "Nest code" you are referring to.

Perhaps you should try contacting Support to walk through your situation:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.