4 weeks ago
I have the new Yale Lock with Matter all set up and it is working through the Google Home app. I can use the app to lock and unlock as needed. The one thing that is not working is having an automation that will lock the lock automatically based on time of day. My sons will come home late sometimes and forget to lock the door. I want an automation that will automatically lock the door at 1am. I am able to create the automation but it does not lock the lock. Any suggestions? I have the Nest Hub Max on our wifi system so I am not sure why this isnt working, again especially since the lock DOES work in the google home app, just not the automation.
3 weeks ago
Hi CurtisDChilds,
Thank you for reaching out to the community. I see you’re having trouble running an automation with the Google Home app and the new Yale Lock with Matter; specifically, you want the device to lock the door at 1 AM. I understand how important it can be for you. Let’s work together to find a solution.
Currently, this option isn’t available. We’re always looking for ways to improve, so please consider sharing your insights and experiences by submitting them to the feedback form. This will allow us to improve in future updates.
Please let me know if you have any further questions.
Regards,
Byron
a week ago
@ByronP, what do you mean it's not an option? It's absolutely an option in the app, and we can set up automations with the new locks. However, when the automation runs, it won't lock the lock. This appears to be a bug and should be addressed.
a week ago
I have the same issue. The lock works fine but automations do not work. You can create the automation but it does not lock the door. The lock is great otherwise. Is this a known issue that will be corrected?