No blue light for reconneecting

[Buzz2]

Lost connection to our Nest Camera— outdoor, battery type

Followed setup, but when at step of plug in camera, we hear the chime, a white light comes on, but— it never turns blue?? So we have consistently been getting— “something went wrong”—- try again! 

Any help from out there?

[Bpmac]

We’re you able to reconnect? I’m having the same problem

[aatienza]

Hey folks,

Thanks for reaching out. Does it show a pulsing white light? If so, your camera is downloading a software update. Check out this link to learn more about Nest camera and doorbell lights and sounds.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie