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Not fit for purpose

MarkF628
Community Member

Why is Google equipment crap? Their Google Hub only understands your commands half the time, their cameras are rubbish and don’t last more than a year and their thermostats are rubbish putting their heating and hot water on at random times. 
Customer service is non existent too. 
maybe they should stick to being a search engine and leave it at that 

 

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi MarkF628,
 

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. A few things: for your Nest Hub issue, could you tell us if it’s specific to a certain command or it happens on any command? You can check your Google Assistant activity history by following the steps below.

  1. Open the Google Home app .
  2. At the top right, tap your account.
  3. Tap My Activity .

I understand that you need help with your camera too. Could you tell me more about what happened to it? For your Thermostat concern, it seems like you already have another thread for that. I suggest you wait for the update on that one so we can effectively assist you on your Nest products.

 

Looking forward to your response.

 

Regards,

Juni

Princesss
Community Specialist
Community Specialist

Hi MarkF628,
 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess