Notification sounds

[steve711]

I've read at least three other posts about the inability to change notification sounds. Each thread got a typical BS response from the Google moderator --thanks for the comment, they'll say -- and close the thread.

Instead, why don't you take the feedback to the Google Camera and Doorbell developers? Now that would be helpful.

[steve711]

I have, by calling and talking to tech support for over an hour. I was kicked up to a higher tier of support. The guy was knowledgeable and agreed the software engineers needed to have a look.

That was three weeks ago. Have I heard back? LOL... of course not. 

[janthadeus]

Hi steve711,

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. We appreciate your efforts here. Let’s have a better look —  could you provide the case id of your interaction with our support team so I can have it reviewed? 

Thanks,

JT

[steve711]

3-3334000033109

[steve711]

Forgive my short replies. On a road trip vacation with spotty signal. Home 11/1. 

[janthadeus]

Hey there,

Thanks for your patience. I appreciate you sharing the case id you’ve been working on. As I’ve checked, our team has identified the issue and is currently working on a fix. Rest assured we're on top of this. I'll go ahead and lock this thread after 24 hours, and let's continue through that channel. Should you have any questions, feel free to let me know.

Best,

JT