Phillips hue bulbs not connecting since home app latest update -follow up

[Leandro8]

Hi i am writing because after trying all the steps suggested in this thread I started : https://www.google.com/search?q=Phillips+hue+bulbs+not+connecting+since+home+app+latest+update&rlz=1...

And many more I found online I still can connect Philips hue lights to Google home app. They worked just fine before the latest update. They work if I use the hue app, I really can’t find a reason why this is happening. Please help

[Kimy]

Hi Leandro8,

Thanks for reaching out. I know how it feels when something isn’t working as it should. Try the steps below in order and let us know the result by updating this thread:

1. Reboot Google Home.
2. Reboot the WiFi router.
3. Reboot the Philips Hue Bridge.
4. Once everything is back on the network, try the following voice command: "Turn on <light name>."

Regards,

Kimy

[Leandro8]

Hi Kimy, i have rebooted everything and so far it has not work

[Kimy]

Hi Leandro,

Thanks for trying that. Could you provide me with your Google Home app version? Also, since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Thanks,

Kimy

[Alex_S]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Best,
Alex

[Leandro8]

Dear Alex, I was on a work trip the last two weeks and I coudn't find the time to fill it out. The link is not working anymore could you please send it again? Regarding Kimmy's question the app version is 3.5.102

[Alex_S]

Hey Leandro8,
 

Ah, no worries! Here’s the form.

Regards,
Alex

[Alex_S]

Hello Leandro8,
 

We got your form—thanks for filling it out! Our team will reach out to you via email anytime soon. Let me know if there is anything else I can help you with.

Cheers,
Alex