Presence Sensing - 2 homes on app

[AmyWok]

I have the Google Home app on my Phone 12+ and have 2 homes set up. On the first home presence detection works fine. On the second home, on the settings menu Presence Sensing does not appear. I have set up automations and turned the phone off and on again but still presence sensing does not appear. Location permissions for the app are always on.

It appears that the app will not allow presence sensing for the same user in 2 separate homes, is that right or is there a workaround?

thanks!

[luciaaa]

Hi, @AmyWok!

Thank you for posting in the community. I'm sorry to hear that the presence sensing option isn't appearing for your second home within the Google Home app. I appreciate your troubleshooting efforts. I’d be happy to help you!

To provide you with the best assistance, please answer the following questions:

• Are you the owner of the second home, or do you have access as a family member?
• What Google devices are in your second home?
• Has the presence sensing option never appeared in your second home? If not, when did it stop appearing?
• Have you tried logging into the Google Home app on another mobile device to see if the option is available there?

In the meantime, ensure the Google Home app is running the latest version. You can refer to this article for instructions on updating the Google Home app.

For further information, you can refer to this article: About presence sensing and how to manage your data.

This information will help to provide you with the best next troubleshooting steps.

Please keep me posted.

Best regards.

Ana

[AmyWok]

Anna

many thanks for coming back to me,

the second home is on my own Google Home profile 

the presence sensing option has never featured on GH

we have a nest speaker, chromecast 2 and hive app linked

thanks

[luciaaa]

Hi, @AmyWok!

Thank you for your response and the detailed information. To help you further, please tell me if your second home is at a different address or the same as your first. Furthermore, if they're different, please let me know if you're currently at your second home's location.

Please keep me updated.

Best regards, 

Ana

[AmyWok]

Hi it’s a separate address and I’m not currently there. 

[luciaaa]

Hi, @AmyWok!

Thank you for your prompt reply. To best assist you with this unique issue, I need to gather some more information. Please answer the following questions:

• Are you using multiple accounts? 
• Aside from yourself, are there other authorized accounts for the second home?
• Regarding my first post, have you verified if the "presence sensing" option is visible using another mobile device?

Please keep me updated.

Best regards, 

Ana