I had received the below email regarding our Google Nest Thermostat, directly from Google, with the offer to replace the defective unit. However upon calling the number, the automated line tells me the phone number is no longer in service.
When attempting to go the route of Google Help's forms there is no means to get the replacement that was offered via email.
Disappointing customer service, considering Google reached out regarding the below on their own by receiving our data:
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We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience.
To receive your free replacement, please contact our customer support team at 1 (855) 469-6378. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code.
We apologize again for this inconvenience and look forward to helping you.
- The Google Nest team
