Reconnecting protects after network rename

[Goingblue]

Anyone have this problem. 6 protects. Worked great for years. I renamed my network and disconnected and factory reset all the protects. I can get one reconnected but any and all of the others fail when trying to use the first connected device in thier mesh setup. I have tried every single thing. Different network, no 5ghz. Different phones. Reinstalled app. Hard reset over and over. Rebooted router. Tinkered with a lot of settings. A couple times I was able to somehow get to the WiFi connect option for the 2nd decive only to have it fail at the very last step. Frustrated. Error code co24. Disabled firewall. Changed dns…

[Derickf]

Hi @Goingblue,

Thanks for reaching out to the community. I’m sorry to hear that your Nest Protects are not connecting to each other in the mesh network after factory reset, and you can only connect one of them. Don’t worry, help is here. 

• Did you remove all Nest Protect devices from the Nest app?
• What type of Nest Protect do you have (wired or battery)?
• How far is the device from the router?
• Have you checked if the Nest app is asking to use an assisting product by moving closer to another Nest Protect or another Nest device? 

I'll be waiting for your reply.

Best regards.

Derick.

[Goingblue]

Hi Derick, thanks for responding. I had these all plugged in and working throughout my home. The only thing I did was rename the SSID. I have a pile of them next to me, right next to the router. I can only get one setup (I can pick any one of them off the pile), when I go to add the second one, failure, every time. I'm unable to consistently get it to bypass using its private little network to setup the next device. Somehow, magically, a couple of times I got to be able to add the 2nd device by connecting directly to it, like the first one, and it failed too. I have turned off and on 2.4, 5ghz, tried different physical routers, set the router to defaults. I have factory reset the things so many times I'm going bonkers. They are wired, fresh batteries, I removed all of them from the nest app. I even recreated the old network SSID just to see if they weren't really removed from my account. So, I think that answers all your questions. I have tried different apps on different phones. Rebooted everything countless times. These things worked fine up until a simply network re-naming. Oh, and I am 100% sure they are not expired, I got a few more years left based on the label. I clicked thru to HELP on one of the error messages and for some reason that was the top explanation. After the bull crap of having 18 worthless window and door sensors and nest home unit...I'm about done with anything related to NEST. 🙂 

[Derickf]

Hi there!

Thanks for your reply and confirming the troubleshooting steps you tried to pair all your Nest Protect. I understand that this situation could be frustrating for you; let me help you reconnect all your Nest Protect.

Let's try to reconnect your Nest Protect by following the steps below:

1. Factory reset all Nest Protect.
2. Set up Nest Protect in the Nest App.
3. Put your Protect near your Wi-Fi router.
4. Turn on your phone's Wi-Fi and Bluetooth.
5. Add Protect to the app.
6. Tell your Protect where you'll install it.
7. Pull out Protect's battery tab.
• If you pulled the tab out earlier and the light is no longer glowing blue, press the button on your Protect to wake it up.
8. Connect Protect to Wi-Fi.
9. Finish setup.
10. Add another Protect if you have one:
• The Nest App will ask if you have more Protects. If you do, it can take you through a faster setup for the rest of them. Tap Add another Nest Protect, and the app will walk you through the setup process for your other Protect.
• Tap Next if you're done setting up your Protects.

For more information, you can take a look at the following article, where you can find more considerations to take when setting up Nest Protect with the app.

Let me know how it goes.

Best regards,

Derick.