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Remote volume not working

SabrinaAlexa
Community Member

It's been days since the volume buttons don't work at all on my google remote.every time i try a light flashes and does not work at all.any advice?thank you

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey SabrinaAlexa,

 

That certainly hasn't been easy for you — let's see what's going on.

 

A few questions: is it only happening with the volume button of your Chromecast Voice Remote? Have you tried unpairing your remote to your Chromecast? Also, are you still using the same battery? 

 

Give these steps a try:

 

  1. Reinstall the batteries after 5 minutes- remove the Voice Remote’s batteries, then wait 5 minutes.
  2. If the issue persists, try resetting your Chromecast and remote.

Let us know how it goes.

 

Thanks,
Alex

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi SabrinaAlexa,

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni