Routine with open or closed door trigger

[paul59]

Good morning, The door opening and closing trigger with the Smart life application is well recognized by Google home, whether open or closed, but the routine, if the trigger is open or closed with broadcasting an announcement on the speaker, only works once. The following ones no longer have the voice broadcast of the programmed announcement.

[GabrielaG]

Hi paul59,

I understand that you're having trouble with your  routine, if the trigger is open or closed while broadcasting an announcement on the speaker, no need to worry; help is here.

Please try the following troubleshooting steps below:

• Remove the home automation in the google home app if the device isn't recognized.
• Try to create a new routine (Create and manage Routines in Google Home)
• Factory reset the speaker or display.

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Gabriela

[paul59]

hello, i reset everything. same problem, the routine works 1 time, but not the following ones. if i re-save the routine it works again 1 time, but still not the following ones. thanks.

[GabrielaG]

Hi paul59,

I appreciate your efforts to fix the routine. I understand how frustrating it must be that this hasn't been resolved. But no worries,  so let’s explore more options.

• Factory reset the speaker or display.
• Find Routine started events. The entry should include the time the Routine ran, the name of the Routine, and what caused the Routine to start.
• Make sure the mobile device is connected to the same WiFi or linked to the same account as the speaker or display.

Let me know how it goes. 

Regards,

Gabriela

[paul59]

Hello Gabriela,
I did everything you asked me to do.
Always the same thing, the routine works only once with the recorded voice announcement "door open", with the triggering of the door opening sensor. the following ones no longer work. I have to re-register this routine for it to work, but always only once. I ask in the settings for when to trigger. I think that Google home does not react well to door opening and closing sensors on the market.

greetings.
Paul.

[GabrielaG]

Hi paul59,

I appreciate you taking the time to post this over the community space. Thank you for your insights and best efforts to find alternatives when working with Google Assistant. I apologize for the inconvenience you're experiencing.

 We're always looking for ways to make you all feel welcome. If your feedback is related to the Nest products or the Google Assistant please help us improve by filling out this feedback form. Your feedback is important to us. 

You can also check the following articles to Share feedback about Google Nest and to Talk to Google Assistant through your Nest products.

Let me know if you need further assistance. 

Regards,

Gabriela